In response to the COVID-19 outbreak, we are quickly making the option available for video visits with our providers from your cell phone or computer. Our hope is to provide the best care we can in the safest manner possible for all patients and staff.
If you wish to schedule a telemedicine visit, you can either call the office or send a request through the patient portal. Telemedicine is not appropriate for all types of visits.
We must have your consent on file for a virtual visit. If you have not yet provided our office with this consent, we will need to reschedule your appointment. This consent form can be found on your patient portal.
Here are some tips on what to expect for your virtual visit:
- When the provider is ready to see you, they will initiate a secure, HIPAA-compliant video link in a private room with the door closed. Your privacy and confidentiality will be maintained as if you were in the office.
- If you are using a computer, Google Chrome or Firefox work best. Safari also works and easily connects via smartphone.
- Please set up your video in a quiet place with good lighting. And enable your microphone
on the device used for your virtual visit.
- Please have your child with you and in close proximity as the provider will need to see the child during the virtual visit.
- Please dress your child in easy to remove clothing. The provider may want to assess a child’s breathing rate or look at their skin.
- If the quality of the video connection is very good, it will make the provider's ability to assess your child easier. Please have a flashlight or camera light available to look into your child’s throat.
- If you have the ability to weigh your child and take their temperature prior to your visit, it can be helpful information. Do not worry if it is not possible. In most cases, the provider can make their assessment without this information.
There are certain things that are simply not able to be evaluated via video but we will make every effort to accommodate most visits via video visit. We will remain open and providing in-office care to those that require it.
If during your virtual visit, the provider feels you should be seen in the office, details for that appointment will be arranged. Because these are medical visits that are with a provider, your insurance will be billed for the service provided. If you have a copay, that will be billed separately to you. If a virtual visit turns into an office visit on the same day, you will only be billed once for both services. If multiple children are evaluated during the visit, each child’s visit will be billed separately.
Any prescriptions that are necessary will be electronically transmitted directly to the pharmacy. Given the amount of closures among local businesses, please make sure your pharmacy is open and accepting prescriptions prior to your visit.